Shipping policy
SHIPPING POLICY — CTS (CAR TUNING STAR)
Last updated: July 13, 2026
1. ORDER PROCESSING
In-stock products are processed and dispatched within 1 (one) business day
(Monday to Friday, Houston, Texas time) after payment is confirmed.
Most orders received before 3:00 PM (CT) ship the same
day, but the official processing time is 1 business day.
Products with special configurations (for example, Mode 2 with the communication
module integrated by CTS) require 3 to 5 additional business days
for system integration and testing before shipping.
Orders placed on weekends or holidays are processed the
next business day.
2. SHIPPING WITHIN THE UNITED STATES
We ship across the United States via UPS (or an equivalent carrier).
The cost is calculated automatically at checkout based on your address.
Delivery times shown are carrier estimates and do not
constitute a guarantee by CTS.
3. SHIPPING TO LATIN AMERICA (DDP — DUTIES PREPAID)
We ship via DHL Express to 13 Latin American countries under DDP
(Delivered Duty Paid) terms: import duties and taxes are
prepaid, so your order arrives ready for delivery, with no surprise
charges at customs. Typical delivery times are 2 to 7 business days
depending on the country, and are carrier estimates.
It is the customer's responsibility to provide a complete and
correct address, and an active contact phone number for delivery. Delays
caused by incorrect addresses, absence of the recipient or
internal customs procedures of the destination country are outside
CTS's control.
4. PICKUP AT OUR LABORATORY
You can pick up your order at no cost at CTS - Houston Lab:
12617 Ticonderoga Rd, Houston, TX 77044
Monday to Friday 7:30 AM – 5:00 PM · Saturday 8:30 AM – 12:00 PM (Houston time)
We will email you when your order is ready for pickup.
5. TRACKING
When your order ships you will receive the tracking number
by email to follow it online.
6. PACKAGES DAMAGED OR LOST IN TRANSIT
Inspect your package upon receipt. If it arrives damaged, report it within the
first 48 hours to WhatsApp +1 346-340-4684 or info@cartuningstar.com with
photos of the product and the packaging, your order number and the serial number
of the harness. We process the replacement according to our Refund
and Warranty Policy.
If tracking shows a lost package, contact us: we open an
investigation with the carrier and stay with you until it is resolved.
7. DELAYS BEYOND OUR CONTROL
CTS is not responsible for carrier delays, weather
conditions, customs or force majeure. In these cases no
compensation or refunds apply, in accordance with our Refund Policy.
CTS - Houston Lab · 12617 Ticonderoga Rd, Houston, TX 77044, United States
Tel: +1 833-451-2265 · WhatsApp: +1 346-340-4684 · info@cartuningstar.com